Frequently asked questions
WHERE DO YOU SHIP?
We ship all over India and Internationally as well!
WHERE IS MY ORDER SHIPPED FROM?
All online orders are shipped from our Fulfilment Centre located in New Delhi.
HOW MANY DAYS DOES DELIVERY TAKE?
Standard Shipping orders are are delivered in 7-10 working days and
Express Shipping orders (subject to availability) are are delivered in 1-4 working days
International Orders take 12-17 working days to reach
Once dispatched, you will get an automated SMS /Email update from our shipping partner with the tracking details.
WHAT ARE THE DELIVERY CHARGES?
- Standard shipping is free
Cash on Delivery (COD) is available on all orders and carries an additional ₹150 COD fee, regardless of order value.
International orders may include additional customs duties/taxes (paid by the customer).
Shipping fees and COD charges are non-refundable.
HOW DO I KNOW IF MY ORDER IS CONFIRMED?
If an order has been placed, you would have got an automated sms from Razorpay confirming your transaction.
You would have got a confirmation mail as well. Sometimes it comes in the promotions/spam folder.
You will also be getting the updates via sms on the number provided once the order has been shipped.
CAN I CHANGE/CANCEL MY ORDER?
Once an order has been placed and processed, we are unable to cancel, make address updates, style, or size changes. (size style and address changes can be made before the product is shipped )
WHAT IS YOUR RETURN POLICY?
Once an order has been placed and processed, it cannot be cancelled.
We currently provide Store Credit only for approved returns. Bank refunds are not offered.Store Credits and Gift Cards cannot be converted into cash.Shipping charges are non-refundable.Please inform us within 24 hours if your parcel shows as "Delivered" but you have not received it. After this period, we may be unable to raise the issue with our courier partners.We are not responsible for delays caused by courier partners, although we will do our best to ensure your order reaches you as quickly as possible.If you receive a damaged, defective, or incorrect item, please email us within 48 hours of delivery with:
Your order number
Clear photos of the product
Photos of the outer courier pouch
Photos of the original product packaging
An unboxing video, if available
Spicy Club reserves the right to refuse any return or exchange request that does not meet the conditions outlined in this policy.
Swimwear and tank top : Due to the intimate nature of our swimwear and tank top , we do not offer returns or refunds on swimwear once an order has been delivered.
CAN I EXCHANGE AN ITEM?
We do not offer exchanges for reasons including:
Incorrect size
Fit preference
Colour preference
Change of mind
Any other customer preference
We only accommodate exchanges in the following cases:
Manufacturing defects
Damaged products received
Incorrect product received
To request an exchange:
The request must be raised within 48 hours of delivery.
Email us with your order number.
Attach clear photographs of the product, the original packaging, and an unboxing video (where available).
The product must be unused, unworn, unwashed, and in its original condition, with all original tags and packaging intact.
Additional Terms
All exchange requests are subject to verification and approval by our quality team.
Replacement products are subject to stock availability.
If the same product is unavailable, we may issue a Store Credit equal to the product value.
Customers will not be charged any shipping fees when the exchange is approved due to our error or a verified manufacturing defect.
HOW LONG DOES IT TAKE FOR THE EXCHANGE TO TAKE PLACE?
Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days
HOW CAN I TRACK MY ORDER?
You will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service.
Additionally, an order confirmation message is shared with you on your registered Whatsapp number.
WHY IS MY ORDER NOT SHIPPED AFTER IT IS CONFIRMED?
Due to logistic issues out of our control, there may occasionally be a delay in shipping your order. Do not worry as we are only looking to fulfil all orders that are confirmed.
ARE THERE ANY EXTRA CHARGES WHEN I ORDER INTERNATIONALLY?
When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be so we'd always recommend contacting your local customs for more information before placing an order. If these charges are unpaid or you refuse to pay them, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.
CAN I CHANGE MY DELIVERY ADDRESS?
Amendments in delivery address can be modified provided the order is in the “Unfulfilled” status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to help.spicyclub@gmail.com immediately with your order number and the changes to be made and the team will happily assist you.
HOW DO I APPLY MY GIFT CARD?
In the case of a GIFT CARD, simply use the code provided to you on email at the end of the checkout process. GIFT CARD can be used for purchases made online.
I WON’T BE HOME TO ACCEPT MY ORDER. WHAT SHOULD I DO?
We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our couriers will re-attempt the delivery 2 more times until theorder is Returned to Origin (RTO). To avoid an RTO, please make sure to inform us about the same on help.spicyclub@gmail.com so that we can hold our shipment until you are available at the location.
I HAVE RECEIVED A FAULTY/DAMAGED PRODUCT. WHAT DO I DO?
Kindly drop in an email within 48 hours to help.spicyclub@gmail.com with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
CAN I GET A CUSTOM MADE DESIGN FOR MYSELF?
For custom orders, kindly drop us an email to help.spicyclub@gmail.com and the team will reach out to you shortly.
CAN I UPDATE THE COMPONENTS OF MY ORDER?
If you would like to make updates to your order and your order has not been shipped yet, please contact us at help.spicyclub@gmail.com as soon as possible.
WHAT SIZE AM I?
To help you find the best size, product measurements of each style can be found on each product page. If you would like further advice on sizing, please contact our team at help.spicyclub@gmail.com
ARE SWIMWEAR AND TANKS ELIGIBLE FOR RETURNS OR EXCHANGES?
Due to hygiene reasons and the nature of these products, swimwear and tank tops are not eligible for returns, exchanges, or refunds once delivered.
The only exception is in the case of a genuine manufacturing defect. Please email within 48 hours of delivery with your order number, clear photos of the defect, the outer courier pouch, and the original packaging. Once approved, a replacement will be arranged.
MY ORDER SHOWS "DELIVERED", BUT I HAVEN'T RECEIVED IT. WHAT SHOULD I DO?
If your tracking status shows "Delivered" but you have not received your parcel, please contact us within 24 hours of the delivery update. After this period, we may be unable to raise the issue with our courier partners.
WHAT IF MY ORDER IS DELAYED?
While we strive to dispatch and deliver every order as quickly as possible, delays caused by courier partners, weather conditions, or unforeseen circumstances are beyond our control. Rest assured, we will do our best to assist you and keep you updated on your shipment.
WHAT HAPPENS IF MY REQUESTED EXCHANGE ITEM IS OUT OF STOCK?
All exchanges are subject to product availability. If your requested size or style is unavailable, we will issue a Store Credit equal to the value of the returned product, which can be used on a future purchase.
DO CUSTOMERS IN THE EUROPEAN UNION HAVE DIFFERENT RETURN RIGHTS?
Yes. If your order is shipped to a country within the European Union (EU), you are entitled to a 14-day cooling-off period under applicable consumer protection laws. Eligible items may be returned within 14 days of delivery, provided they are unworn, unused, with all original tags attached, in their original packaging, and accompanied by proof of purchase.