Refund policy

Return & Exchange Policy

General Policy

  • Once an order has been placed and processed, it cannot be cancelled.

  • We currently provide Store Credit only for approved returns. Bank refunds are not offered.

  • Store Credits and Gift Cards cannot be converted into cash.

  • Shipping charges are non-refundable.

  • Please inform us within 24 hours if your parcel shows as "Delivered" but you have not received it. After this period, we may be unable to raise the issue with our courier partners.

  • We are not responsible for delays caused by courier partners, although we will do our best to ensure your order reaches you as quickly as possible.

  • If you receive a damaged, defective, or incorrect item, please email us within 48 hours of delivery with:

    • Your order number

    • Clear photos of the product

    • Photos of the outer courier pouch

    • Photos of the original product packaging

    • An unboxing video, if available

  • Spicy Club reserves the right to refuse any return or exchange request that does not meet the conditions outlined in this policy.

Swimwear

Returns

Due to the intimate nature of our swimwear, we do not offer returns or refunds on swimwear once an order has been delivered.

Exchanges

We only accommodate exchanges in the case of a genuine manufacturing defect or if you receive the wrong item.

To request a replacement:

  • Email us within 48 hours of receiving your order.

  • Include your original order number.

  • Attach clear photographs of the defect or incorrect product along with the original packaging.

Tanks

Returns

Due to the delicate nature and light colours of our tanks, we do not offer returns or refunds once delivered.

Exchanges

We only accommodate exchanges in the case of a genuine manufacturing defect or if you receive the wrong item.

To request a replacement:

  • Email us within 48 hours of receiving your order.

  • Include your original order number.

  • Attach clear photographs of the defect or incorrect product along with the original packaging.

Clothing

Returns

Please note: The policies for Swimwear and Tanks differ. Kindly refer to the relevant sections above.

Eligibility

  • Return requests must be raised within 7 days of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, and packaging must be intact.

Once the returned item has been received and passes our quality inspection, a Store Credit Voucher equal to the product value will be issued. The voucher can be used for future purchases and will remain valid for a limited period.

Need a different size? Simply return your eligible clothing item in accordance with this policy. Once your return is approved, we'll issue you Store Credit, which you can use to purchase the same product in your preferred size or any other item available on our website.

Please Note

  • Shipping charges are non-refundable.

  • Return shipping costs may be borne by the customer.

  • Items marked as Final Sale are not eligible for return.

  • We reserve the right to reject any return that does not meet the above conditions.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union (EU), you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification, in accordance with applicable consumer protection laws.

To qualify:

  • The item must be unworn, unused, unwashed, and in the same condition in which you received it.

  • All original tags and packaging must be intact.

  • You must provide your receipt or proof of purchase.

Clothing

Exchanges

Please note: The policies for Swimwear and Tanks differ. Kindly refer to the relevant sections above.

We do not offer exchanges for reasons including:

  • Incorrect size

  • Fit preference

  • Colour preference

  • Change of mind

  • Any other customer preference

We only accommodate exchanges in the following cases:

  • Manufacturing defects

  • Damaged products received

  • Incorrect product received

To request an exchange:

  • The request must be raised within 48 hours of delivery.

  • Email us with your order number.

  • Attach clear photographs of the product, the original packaging, and an unboxing video (where available).

  • The product must be unused, unworn, unwashed, and in its original condition, with all original tags and packaging intact.

Additional Terms

  • All exchange requests are subject to verification and approval by our quality team.

  • Replacement products are subject to stock availability.

  • If the same product is unavailable, we may issue a Store Credit equal to the product value.

  • Customers will not be charged any shipping fees when the exchange is approved due to our error or a verified manufacturing defect.

Please Note

  • We do not offer exchanges for size, fit, colour preference, or change of mind.

  • Shipping charges are non-refundable.

  • Items marked as Final Sale are not eligible for return or exchange.

  • Spicy Club reserves the right to reject any exchange request that does not meet the conditions outlined in this policy.