Shipping policy

Shipping Policy

Order Processing

• Orders are confirmed via email after successful payment.

• Processing time is 24–48 working hours (excluding weekends & holidays).

• Orders may be cancelled by us in case of payment issues, stock unavailability, or suspicious activity.

Order Modification & Cancellation

• Orders can only be modified or cancelled before processing begins.

• Once processed, orders cannot be changed or cancelled.

Pre-Orders

• Pre-order items will be dispatched as per the timeline mentioned on the product page.

• Pre-orders cannot be cancelled or modified, unless unavailable from our end.

Shipping & Delivery

• Orders are shipped via third-party courier partners.

• Delivery timelines vary by location and start after dispatch.

• Orders are typically delivered within 7–10 business days after dispatch.

• Tracking details are shared via email/WhatsApp.

Shipping Charges

• Standard shipping is free

• Cash on Delivery (COD) is available on all orders and carries an additional ₹150 COD fee, regardless of order value.

• International orders may include additional customs duties/taxes (paid by the customer).

• Shipping fees and COD charges are non-refundable.

Delays & Disclaimer

• Delivery timelines are estimated, not guaranteed.

• Delays may occur due to logistics, weather, or external factors.

• We are not liable for delays once the order is shipped.

Failed Delivery & RTO

• Incorrect address, unavailability, or refusal may result in Return to Origin (RTO).

• Original shipping fees and COD charges are non-refundable.

Lost / Damaged Shipments

• Once shipped, responsibility lies with the courier partner.

• We do not guarantee refunds or replacements for:

  • Delays in transit

  • Lost or stolen packages

  • Delivered but not received claims

Return Shipping Responsibility

• If the issue is from our side (defect/wrong item), we cover return shipping.

• For size exchanges or customer-related issues, shipping may be the customer’s responsibility.